HeavenAre you looking for a job opportunity in Canada? Look no further! Realty Point Limited is currently hiring a Customer Service Assistant in Maryland, Lagos. This is a great opportunity to join a reputable company and grow your career in the real estate industry. In this blog post, we will discuss the responsibilities and requirements of the position, as well as the location and remuneration details. Read on to learn more about this exciting job opportunity.
Job Title: Customer Service Representative
Responsibilities:
– Manage a large volume of incoming calls from customers
– Generate sales leads and identify potential customers
– Understand and assess customers’ needs to provide satisfactory solutions
– Build and maintain long-lasting relationships with customer accounts through effective communication
– Provide accurate and complete information using the appropriate tools and methods
– Meet personal and team sales targets as well as call handling quotas
– Handle customer complaints, finding appropriate solutions and alternatives within time limits
– Follow up on customer interactions to ensure resolution and customer satisfaction
– Maintain records of customer interactions and process customer accounts and documents
Requirements:
– Possess a minimum academic qualification of OND in any relevant field of study
– Applicants with HND or any higher qualification will not be considered
– Strong organizational skills
– Demonstrates empathy and maintains a friendly attitude toward customers
– Attention to detail
– Excellent interpersonal skills
– Exceptional written and verbal communication skills
– Proficient in the use of Microsoft Office tools
– Ability to work under pressure
Location: Maryland, Lagos
Remuneration: NGN 80,000 (Negotiable depending on experience)
Note: The job requires candidates to manage a high volume of calls, generate sales leads, and provide excellent customer service. The ideal candidate should possess strong communication skills, have a friendly and empathetic attitude, be detail-oriented, and able to work under pressure. Applicants with higher qualifications than OND will not be considered. The job is based in Maryland, Lagos, and the salary is negotiable based on experience.
Responsibilities:
1. Manage large amounts of incoming calls: The candidate will be responsible for handling a high volume of incoming calls from customers, addressing their inquiries and resolving any issues they may have.
2. Generate sales leads: The candidate will be tasked with identifying and pursuing potential sales leads, contributing to the growth of the company’s customer base.
3. Identify and assess customers’ needs to achieve satisfaction: The candidate should have the ability to understand and analyze customers’ requirements and provide appropriate solutions or services to ensure customer satisfaction.
4. Build sustainable relationships and trust with customer accounts: The candidate should possess strong interpersonal skills to establish and maintain positive relationships with customers, through open and interactive communication.
5. Provide accurate and complete information: The candidate should be able to provide customers with accurate information about the company’s products, services, and procedures using appropriate methods or tools.
6. Meet sales targets and call handling quotas: The candidate will be expected to meet personal and team sales targets, as well as efficiently handle a specified number of calls within a given time frame.
Qualifications:
1. Academic qualification of OND in any relevant field of study: The candidate should have a minimum of an OND (Ordinary National Diploma) in any relevant field of study.
2. Outstanding organizational skills: The candidate should be highly organized, able to manage tasks efficiently, and prioritize work to meet deadlines.
3. Empathy and friendly attitude: The candidate should possess good interpersonal skills, displaying empathy and a friendly attitude towards customers.
4. Strong attention to detail: The candidate should have a keen eye for detail and be able to accurately process and record customer interactions.
5. Exceptional interpersonal skills: The candidate should have excellent communication and interpersonal skills to effectively interact with customers.
6. Excellent written and verbal communication skills: The candidate should possess strong written and verbal communication abilities to effectively communicate with customers and colleagues.
7. Excellent use of Microsoft Office tools: The candidate should be proficient in using Microsoft Office tools, such as Word, Excel, and Outlook, to perform tasks efficiently.
8. Ability to work under pressure: The candidate should have the ability to remain calm and composed while handling a high volume of calls or dealing with challenging customers, working effectively under pressure.
Notes: Applicants with HND (Higher National Diploma) or any higher qualification will not be considered for this position.
1. Career growth opportunities: Working as a Customer Service Assistant at Realty Point Limited offers significant career growth opportunities. The company values employee development and provides various training programs and opportunities for advancement. As a customer service professional, employees can gain valuable experience and enhance their skills, opening doors for future career progression within the company or in the real estate industry.
2. Competitive compensation: Realty Point Limited understands the importance of attracting and retaining talented individuals. Therefore, they offer competitive compensation packages for their employees. Along with a base salary, there may also be additional benefits such as performance bonuses or sales incentives. This ensures that the candidate will be rewarded fairly for their efforts and contributions to the company’s success.
3. Innovative work environment: Realty Point Limited prides itself on fostering an innovative work environment. They encourage employees to bring forth new ideas, try out different approaches, and think outside the box to provide exceptional customer service. This kind of environment allows candidates to showcase their creative problem-solving skills while constantly learning and adapting to the ever-changing real estate industry.
4. Opportunity for networking and industry exposure: Realty Point Limited is a well-established real estate company that provides customer service for various clients. By working as a Customer Service Assistant, candidates will not only have the chance to interact with customers but also network with professionals from different sectors of the industry. This exposure can be invaluable for building connections and expanding their professional network, which may open doors to future career opportunities.
5. Positive company culture and values: Realty Point Limited places a strong emphasis on creating a positive company culture. They value diversity, teamwork, and a supportive work environment. By joining the company, candidates can benefit from a workplace where they feel valued, appreciated, and have the opportunity to collaborate with like-minded individuals. This positive culture can contribute to job satisfaction and overall career development.
In summary, applying for the job as a Customer Service Assistant at Realty Point Limited offers several compelling reasons, including career growth opportunities, competitive compensation packages, an innovative work environment, networking possibilities, and a positive company culture.
To apply for the position of Customer Service Assistant at Realty Point Limited, candidates can follow these steps using the provided data:
1. Review the responsibilities: Read through the listed responsibilities in the job description to understand the main tasks and expectations of the role. This will help candidates determine if they are qualified and capable of performing the required duties.
2. Check requirements: Make sure to review the listed requirements for the position. Candidates should have an OND qualification in any relevant field of study, exceptional organizational skills, empathy and a friendly attitude, strong attention to detail, exceptional interpersonal skills, excellent written and verbal communication skills, proficiency in using Microsoft Office tools, and the ability to work under pressure. Note that candidates with an HND or any higher qualification will not be considered.
3. Prepare a resume: Update or create a resume that highlights relevant education, work experience, skills, and any other qualifications that match the requirements of the position. Include achievements or experiences that demonstrate strong customer service abilities, organizational skills, and interpersonal communication skills.
4. Write a cover letter: Craft a cover letter expressing your interest in the position. Address the letter to the appropriate contact indicated in the job posting (if provided) or to the HR department of the company. Highlight key qualifications and experiences that make you a suitable candidate for the role. Make sure to mention your ability to manage incoming calls, generate sales leads, assess customer needs, build relationships, provide accurate information, meet sales targets, handle complaints, and maintain records.
5. Submit application: Submit your application through the designated channel. This may include uploading your resume and cover letter on the company’s website, sending an email to the provided address, or following any other application instructions mentioned in the job posting.
6. Follow up: After submitting the application, consider following up with the company to inquire about the status of your application or to express further interest in the position. This can be done via email or phone call, but ensure that you adhere to any instructions or guidelines provided by the company regarding follow-ups.
Note: It’s important to tailor your application to the specific requirements and responsibilities listed in the job description. Highlighting relevant skills and experiences will increase your chances of being considered for the position.
Thank you for taking the time to consider the job opportunity as a Customer Service Assistant at Realty Point Limited. We understand that the responsibilities listed and the requirements outlined may seem challenging, but we believe that with your skills and qualifications, you would excel in this role.
We greatly value outstanding organizational skills, empathy, a friendly attitude, strong attention to detail, exceptional interpersonal skills, excellent written and verbal communication skills, proficiency in Microsoft Office tools, and the ability to work under pressure. If you possess these qualities, we encourage you to apply for this position.
We are located in Maryland, Lagos, and the remuneration for this role is negotiable, starting at NGN 80,000 depending on experience.
Joining our team as a Customer Service Assistant can provide you with a fulfilling and rewarding career that offers opportunities for growth and development. Your role will involve managing incoming calls, generating sales leads, identifying and assessing customers’ needs, building relationships, providing accurate information, meeting sales targets, handling complaints, and maintaining customer records.
By applying for this position, you have the chance to contribute to our success and make a positive impact on our customers’ experiences. We truly believe that you have what it takes to excel in this role and we look forward to reviewing your application.
Don’t miss out on this opportunity to join our team at Realty Point Limited. Apply today and become a valuable asset to our customer service team.
Heaven