Are you looking for an exciting job opportunity in Canada? Well, we have the perfect position for you – the Client Implementation Analyst at Jobberman (Third Party Recruitment)! In this blog post, we will delve into the responsibilities, requirements, and key performance indicators associated with this role. So, if you are passionate about project planning, requirement gathering, and providing excellent client and user experiences, keep reading to discover more about this amazing job opportunity.
The job in question is a position that involves the implementation of standard and customized solutions for clients. The responsibilities for this role include project planning, requirement gathering, customization, technical solutioning, client training, system and post-implementation review. The main goal is to ensure that the implementation process follows project methodology and is delivered within the agreed timeline.
One of the key responsibilities is to understand client and user requirements through consultative sales and effective engagement. This involves monitoring customer setup and its users on the corporate channels and ensuring that all implementations are tailored to meet their needs. Training and support for users is also a crucial part of the job to ensure a superior client and user experience. This includes providing requisite training for staff and clients on solution sales and usage.
The individual in this role will also be responsible for monitoring the functionalities and utilization of corporate channels, ensuring cost-effective implementation and solution delivery, and managing customer queries and issues. They will work closely with relationship managers to secure potential customers by customizing solutions based on their requirements. Feedback on customers’ needs will also be provided to drive continuous improvement.
Ensuring control and security standards are met, as well as process efficiency, is another important aspect of the job. This will involve leveraging client and market insights and working with internal and external vendors and stakeholders. The individual will also collaborate closely with back office operation teams to meet customer expectations and resolve any client issues.
In terms of requirements, the minimum academic qualification for this role is a Higher National Diploma (HND) or Bachelor’s degree in any discipline, with a preference for those with a business or IT-related background. A minimum of 5-6 years of banking experience is required, with at least 4 years in product/business development, channel operations or support function, or sales function. Good knowledge of technology, electronic banking, and banking operations is necessary, as well as understanding of industrial standards and ERPs like SAP, JD Edward Oracle, and SwiftNet. Strong project management, communication, presentation, and MS Office skills are also required, along with strong quantitative/analytical skills and good organizational and time management abilities.
The key performance indicators for this role include the volume and value of transactions processed, fee income generated, growth in customer base, activation of onboarded customers, timely resolution of customer/user issues, and effective delivery of solutions against customer requirements.
Responsibilities of the job:
1. Deliver standard and customized implementation end-to-end, including project planning, requirement gathering, customization, technical solutioning, client training, system and post-implementation review.
2. Understand client and user requirements through customer consultative sales and effective engagement.
3. Monitor customer set up and its users on the corporate channels.
4. Ensure all implementations follow the project methodology.
5. Train and hand hold users to ensure superior client and user experience.
6. Provide requisite training for staff and clients on solution sales and usage.
7. Provide clients with fit-for-purpose support as a subject matter expert.
8. Monitor corporate channels functionalities and channels utilization.
9. Ensure cost-effective corporate channels implementation and solution delivery.
10. Ensure all implementation and solution delivery are delivered within the agreed timeline.
11. Manage customer queries and ensure timely resolution of issues working with the respective team and all internal and group stakeholders.
12. Support relationship managers to secure the business of potential customers, especially in customizing solutions.
13. Provide feedback on customers’ requirements/needs.
14. Ensure all control standards and security standards are met and adhered to by all corporate channels.
15. Ensure process efficiency leveraging the client, market insight, working with internal and external vendors and stakeholders.
16. Support corporate channel enhancement through customer consultative engagement and competitive insight.
17. Work closely with back-office operation teams to meet customer expectations and timely resolve client issues.
Qualifications/skills required for the role:
1. Minimum academic qualification of HND or Bachelor’s degree in any discipline (Business or/and IT related a plus).
2. Minimum of 5-6 years of banking experience, with 4 years in product/business development/channel ops or support function or sales function.
3. Good knowledge of technology, electronic banking, and banking operation.
4. Good understanding of industrial standards/ERPs like SAP, JD Edward Oracle, SwiftNet.
5. Good project management skills and result-oriented.
6. Requirement gathering skills.
7. Communication skills.
8. Presentation skills.
9. Good command of MS Office suite.
10. Strong quantitative/analytical skills.
11. Good organizational and time management skills.
Key qualifications or skills for success in this role include a strong background in banking, knowledge of technology and electronic banking, project management skills, excellent communication and presentation skills, proficiency in MS Office, and strong analytical and organizational skills. Additionally, the candidate should have experience in requirement gathering and a good understanding of industrial standards/ERPs.
There are several compelling reasons why a candidate should consider applying for the job of a Client Implementation Analyst at Jobberman (Third Party Recruitment). These reasons include:
1. Career Growth Opportunities: As a Client Implementation Analyst at Jobberman, you will have access to various career growth opportunities. Jobberman is a well-established recruitment company with a strong presence in the Nigerian job market. By joining the company, you will be able to gain valuable experience and develop a solid foundation in the recruitment industry. Additionally, Jobberman offers training and development programs to help employees enhance their skills and progress in their careers.
2. Competitive Compensation: Jobberman values its employees and ensures they are rewarded competitively for their efforts. The company offers a competitive compensation package that includes a base salary, bonuses, and various benefits. This ensures that employees are fairly compensated for their work and are motivated to perform at their best.
3. Innovative Work Environment: Jobberman prides itself on creating an innovative work environment that encourages creativity and collaboration. As a Client Implementation Analyst, you will have the opportunity to work with a diverse team of professionals who are passionate about creating innovative solutions in the recruitment industry. This environment will allow you to constantly learn and grow, enabling you to develop new skills and broaden your knowledge.
Furthermore, Jobberman values new ideas and encourages employees to think outside the box. By being part of this dynamic and forward-thinking work environment, you will have the chance to contribute to meaningful projects and make a real impact.
In summary, the job of a Client Implementation Analyst at Jobberman offers exciting career growth opportunities, competitive compensation, and an innovative work environment. These factors make it an attractive opportunity for candidates looking to develop their career in the recruitment industry.
Candidates can apply for the position of Client Implementation Analyst at Jobberman (Third Party Recruitment) by following the steps below:
1. Review the Responsibilities section: Read through the list of responsibilities carefully to understand the job expectations and the tasks that need to be performed. This will give candidates an idea of the skills and experiences required for the role.
2. Review the Requirements section: Go through the list of minimum qualifications and skills required for the position. Candidates should ensure they meet all the academic and experience requirements mentioned, such as having a minimum academic qualification of HND or Bachelor’s degree, 5-6 years of banking experience, good knowledge of technology and banking operations, project management skills, communication skills, etc.
3. Prepare a customized resume: Based on the responsibilities and requirements mentioned, candidates should update their resume to highlight their relevant experience, skills, and qualifications. They should emphasize any previous experience in product/business development, channel operations, sales, or support functions in the banking industry. It is also important to mention any experience with technology, electronic banking, industrial standards/ERPs like SAP, JD Edward Oracle, SwiftNet, and project management skills.
4. Write a cover letter: Candidates should write a compelling cover letter that explains their interest in the position and how their skills and experiences align with the responsibilities and requirements outlined in the job description. They should highlight their ability to understand client and user requirements, deliver customized solutions, provide training and support, and ensure timely resolution of issues.
5. Apply online: Visit the Jobberman website or the designated job portal and search for the position of Client Implementation Analyst. Follow the application instructions provided, which may involve creating an account, uploading the resume and cover letter, and filling out an application form.
6. Follow up: After applying, candidates can consider following up on their application by sending a professional email to the designated contact person or recruiter mentioned in the job advertisement. They can express their continued interest in the position and inquire about the status of their application.
By following these steps, candidates can apply for the Client Implementation Analyst position at Jobberman (Third Party Recruitment) based on the information provided in the job description.
Thank you for taking the time to consider the job opportunity as a Client Implementation Analyst at Jobberman (Third Party Recruitment). We hope that the responsibilities and requirements listed above have given you a clear understanding of what this role entails and what we are looking for in a candidate.
If you possess the necessary skills, qualifications, and experience, we encourage you to apply for this position. Joining our team will provide you with an opportunity to make a meaningful impact by delivering standard and customized implementation projects, understanding client and user requirements, providing training and support, and ensuring the overall success of our corporate channels.
By applying for this position, you will be joining a dynamic and forward-thinking organization that values innovation, teamwork, and customer satisfaction. We believe in providing our employees with a supportive and collaborative work environment where they can thrive and grow both professionally and personally.
If you are excited about the prospect of contributing to the success of our organization and are ready for a new and exciting career opportunity, we look forward to receiving your application. Apply today and take the first step towards a rewarding and fulfilling career as a Client Implementation Analyst at Jobberman (Third Party Recruitment).